A broad coalition drawn from across the ranks of Europe’s tech industry is calling for “radical action” from European Union lawmakers to shrink reliance on foreign-owned digital infrastructure and ...

In 2025, the integration of artificial intelligence into support engineering has revolutionized customer service, enabling companies to provide efficient, personalized and round-the-clock assistance.

Since 2013, Voxfor has built a reputation for providing fast, reliable hosting solutions with their motto, "We fix your problems down to the code level." Now, by integrating MetaAgentOS AI technology ...

Agentic AI is poised to take on a much more central role in the IT industry, according to a new report from Cisco. The report, titled "The Race to an Agentic Future: How Agentic AI Will Transform ...

A trifecta of economics, pandemic-era realities, and political pressure is changing tech culture. From Big Tech to Silicon Valley startups, companies are pushing to "do more with less." Leaders aren't ...

In the ever-evolving customer service world, innovation isn't limited to technology and process improvements—it's also reshaping how businesses pay for the tools they use to support their customers.

Editor's take: Customer care has become one of the most notorious business failures of the digital age, and everyone knows it. Now, artificial intelligence threatens to take this horror show of ...