The hospitality industry has spent the past decade chasing efficiency. What it often lost along the way was the guest experience.

I was in the elevator heading up to my room at Hotel EMC2, a boutique hotel in downtown Chicago, when one of the hotel’s most popular staff members — Leo, a robotic butler — methodically cruised on in ...

Service robots are reshaping healthcare, retail, and hospitality by improving efficiency, safety, and daily operations ...

Japan is known for technological innovation and hospitality, influencing new hotel trends. Michelle Gross spent 4 nights at Yotel Tokyo Ginza, a hotel that leverages robots and automation. She says ...

Lotte Hotels & Resorts has joined a government-backed effort to develop humanoid robots tailored for hotel operations, ...

Guests at a science-themed hotel in Chicago are having fun with this futuristic amenity! If you love droids, you may wanna book a stay at Hotel EMC2 in the Windy City. Robots named Leo and Cleo ...