Online help-desk programs log, manage and track customer issues or tickets, as they’re known, in a single window, streamlining your service process. For a rundown on what else these systems can do and ...

Zendesk on Wednesday unveiled an extensively reworked version of its online help-desk software, in a bid to shove aside competition from the likes of Salesforce.com’s Desk.com and Freshdesk. The “new ...

Service desk chatbots and automated request routing are just the beginning. AI- and ML-driven tools will soon tap predictive analytics for better decision making in incident management, demand ...

Latest released the research study on Global Online Help Desk Market , offers a detailed overview of the factors influencing the global business scope. Online Help Desk Market research report shows ...

Several of the new technology tools available for advisors offer exciting, flashy features, but few advisors are actually able to take full advantage of them. “Generally speaking, we don’t feel most ...

Opinions expressed by Entrepreneur contributors are their own. Online help-desk programs log, manage and track customer issues or tickets, as they’re known, in a single window, streamlining your ...