In today’s competitive business landscape, providing exceptional customer service is crucial for success. Businesses that prioritize customer satisfaction are more likely to retain customers, attract ...

This guide is designed to show you how to use ChatGPT for your business. In the dynamic and rapidly changing landscape of technological advancements, companies across various industries are ...

Suumit Shah never liked his company's customer service team. His agents gave generic responses to clients' issues. Faced with difficult problems, they often sounded stumped, he said. But when Shah saw ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More “In the AI customer support chatbot space, we see more flashy demos than ...

In an era of technology revolutionizing various aspects of business operations, customer service stands at the forefront of the transformation. As businesses strive to streamline processes, provide ...

Klarna has a new employee of the month: artificial intelligence. The Swedish fintech giant quietly launched an AI assistant around four weeks ago that has since handled 2.3 million conversations, ...

OpenAI and ServiceNow have signed a three-year deal to integrate OpenAI’s AI models into ServiceNow’s platforms. The ...

TORONTO--(BUSINESS WIRE)--Today Ada, the AI-native customer service automation company, announced a series of AI management and coaching capabilities that upskill its AI Agent and set businesses on ...

Jesse Zhang (left) and Ashwin Sreenivas (right) competed in science and math Olympiad competitions growing up. Now as cofounders of Decagon, the duo has raised $100 million to build AI agents that ...

Apple appears to be developing an AI-based "Support Assistant" for the Apple Support app. Signs of the feature were found in Apple code by MacRumors contributor Aaron Perris, but the Support Assistant ...

There has been a lot of talk of late about Apple's attempt to increase its positioning in the world of AI. That will hopefully see Siri improve greatly and rumors have big AI-focused updates coming to ...