Amazon Web Services Inc. is adding more artificial intelligence features to its Amazon Connect service, which helps companies run their contact centers more efficiently. The update was detailed today ...

Amazon Web Services (AWS) has updated its Amazon Connect contact center service to help enterprises offer a better end-to-end customer experience, the company announced at its ongoing annual re:Invent ...

eSpeaks’ Corey Noles talks with Rob Israch, President of Tipalti, about what it means to lead with Global-First Finance and how companies can build scalable, compliant operations in an increasingly ...

Nationwide will have access to artificial intelligence-powered tools to help staff in their everyday interactions with its ...

Slowly but surely, Amazon’s AWS cloud computing unit has become a major player in the call/contact center space with its Amazon Connect cloud-based (and AI-centric) contact center service, which ...

I believe Nice could lose market share in the next few years as Amazon Connect leverages AWS's vast customer base to quickly scale its CCaaS offering. Amazon Connect has a strong upsell potential, ...

During the AWS keynote at Enterprise Connect today, Pasquale DeMaio, general manager for Amazon Connect, announced the newest functionality being for its CCaaS solution, Amazon Connect. Amazon Connect ...

Amazon Web Services (AWS) has announced the launch of Amazon Connect, a self-service cloud-based contact centre service which aims to make customer service easier and cheaper for businesses. The ...